Policies

Allergens Found in Our Shop:

Nuts and Nut By-Products
Eggs and Egg By-Products
Milk and Dairy Products
Wheat

Deposits

We require a 20% non-refundable deposit for all orders and this is due at the time of order placement.

Refunds / Exchanges

Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders
Once you or a designated party has picked up an order, it is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after pickup.
All products are the responsibility of the customer once it leaves our hands. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake and/or cookies upon pick up. Keep in mind that cakes and cookies are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc.

The following scenario is the only instance when we will provide a refund:

If you come to our store for pick up or if upon delivery the cake does not meet your expectations, we will give you a refund (minus 25% handling/cancellation fee). This refund will be given as a store credit (no cash/money refunds will be given) NOTE: If we give you a refund, you CANNOT keep the cake. You can only get the refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy. We are not responsible for any expense you may incur for replacing our cake.

***We do not give refunds under any other circumstances. Refunds are only given within 7 days.

Cancellation / Changes

Changes and cancellations to orders are accepted up until 7 days prior to the date of pick up. We are unable to make changes on orders after that time frame. No refunds will be provided for any payments made on the order no matter the amount. If you cancel within 7 days, we will be happy to transfer your payment to another order within 3 months of the cancelation date. We take the date you give us at the time of the order and secure it for you which means that we do not take any other orders for that time.

Guarantee / Disclaimer

We do all that we can to make sure that your order is decorated to the specification on your written order form. Upon pick-up of your cake, adjustments can be made for an additional charge if it was not stated on your original order. If for some reason something is not decorated correctly as stated on your order, we will make necessary changes right away.
Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our decorator. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.

WARNING:

ALL TIERED CAKES WILL HAVE PLASTIC AND WOODEN DIALS IN THEM FOR SUPPORT. Please do not push anyone's face into a cake to prevent injuries!!!

ALL CAKES ARE BAKED FRESH AND FROZEN BEFORE DECOARTING TO ENSURE IT IS MOIST AND PERFECT FOR YOU! PLEASE BE SURE TO LET SIT OUT FOR 30 MINUTES AT ROOM TEMPERATURE.

All orders are subject to these policies listed above.